Phone Interviews

Phone Interviews

Once you actively start applying for work, it is important to be well prepared for Phone Interviews. Phone interviews are used by employers/recruiters to screen and narrow down the number of applicants who will be invited for a face to face Interview. Therefore, it is imperative that you treat Phone Interviews in the same regard you would face to face Interviews. 

Preparing For Phone Interviews: 

During your job search, you have most likely applied for several positions, making it difficult to keep track of each one. Print off the positions you have applied for and keep them in an accessible folder, along with your Resume and Cover Letter. 

For each position, research the company/business (if known) and write down your relevant skills, experience, qualifications, achievements and strengths. This information can then be referred to during a Phone Interview. Practice mock interviews with a friend or family member and ask them to identify any conversational weaknesses.

There is nothing worse for an interviewer than calling an unprepared candidate who cannot recall what they applied for. If you are perceived as being unorganised, unprofessional or disinterested in the position, your application will be instantly rejected.

Responding to Phone Interviews:

If you are at work, driving, shopping or in a busy/noisy environment and receive a phone call regarding a job application, you should either:

A) Let the call go to voicemail and return it when you are focussed and in a quieter environment. Ensure you have an active and PROFESSIONAL voicemail message. This is the first introduction the interviewer has of you, so you want to make a great first impression. Speak clearly and use a simple message, such as ‘Hi, you have called _____. I’m sorry I missed your call. Please leave your name and number and I will return your call as soon as possible. Thank You.’

B) Take the call, explain to the interviewer that you are unable to talk at present and ask when will be a good time to return their call. 

Alternatively, if you are in a position to conduct a Phone Interview, then definitely take the call. Remember that before answering or returning a job-related call, you MUST understand the job requirements and be prepared to answer any questions. 

During A Phone Interview:

As soon as you are in an environment free from any distractions (turn off the TV or radio and ensure no kids or pets are in the room), return the interviewer’s call within a suitable timeframe. Have a pen and paper ready to take notes and listen to the questions carefully. Since your voice is the only factor the interviewer has to assess you on, speak clearly and communicate with energy and enthusiasm. 

Do not smoke, drink, chew gum or eat during your conversation. Use the interviewer’s name and don’t interrupt or talk over them. At the end of the conversation, thank the interviewer for their time. Remember, your ultimate goal is to make a lasting impression so you can secure a face to face interview.